RESUME | Online Portfolio

NATALIE CLIFTON

EDUCATION

Bachelor of Arts in Business Marketing August 2020

Washington State University Pullman, WA

Washington State University May 2018 – June 2018

Study Abroad, Prague, Czech Republic

Developed professional and cultural competencies through coursework, industry networking, and excursions
Networked with global professionals during multiple industry presentations, guest lectures, and site visits
Further strengthened my understanding and ability to respect, work with, and team with all cultures and people
Incorporated Top 5 Clifton Strengths in understanding my abilities and influences when working with others professionally and in teams

EXPERIENCE

Visit Tri-Cities July 2021 - Present

Sports Sales Manager

Hanford Office of Communications January 2021 - July 2021

Administrative Assistant

Responsible for drafting and preparing official communications and announcements on behalf of the executive and communications department
Entrusted to manage and maintain comprehensive, accurate, and confidential Hanford and Department of Energy records, documents, and reports
Proficient in Microsoft Office and other software used to organize meetings, schedule appointments, send reminders, and distribute correspondence
Coordinate and manage ten executive employee’s day-to-day calendar’s, including scheduling appointments and prioritizing the most sensitive matters.

Benton County Prosecutor's Office January 2020 - December 2021

Legal Secretary / Receptionist

Type and distribute legal documents, forms, briefs, correspondence, reports, and dispositions through use of computers, photocopiers, scanners, Microsoft Office, and other standard office equipment to various attorneys, court personnel, and official departments
Greet and assist the public, staff, and other agencies by phone or in person
Establish, maintain, and log detailed files, records, and dockets on computerized and manual record-keeping systems
Monitor inactive files, update records, and destroy files and cases as authorized

Col Solare Winery September 2019 - December 2019

Guest Services Representative

Assist in planning, promoting, organizing, and overseeing over 7, 15+ person VIP dinners and two 50+ person wine club events
Assist customers in the tasting room through pouring wine, ringing purchases, stocking, and taking inventory
Provide winery background, history, information, and in-person assistance to all guests and club members
Exemplify excellent customer service to all guests to enhance their tasting experiences

Washington State University April 2018 – May 2019

Cougar Connector

Support the Office of Enrollment with recruitment, the admissions process, visitation programs, and out-reach
Serve as Washington State University’s official ambassador in promoting the university
Provide guidance to prospective WSU students in their college decision-making process
Lead prospective WSU students in campus tours, while distributing information and sharing personal experiences around and about the university campus
Received positive feedback on over 20 campus tours

The Inn at El Gaucho June 2018 – August 2018

Hotel Management Internship

Responsible for managing customer relations, as well as execution of other key tasks such as room service orders, arranging reservations, and checking in new guests
Gained solid understanding of exemplary standards required for superior guest relations and customer service
Performed all aspects of hotel management, including executing basic house cleaning duties, such as maintenance and returning vacant rooms to occupant-ready status
Collaborated with management to learn the operations of the front desk and valet staff while maintaining high service standards

Costco Wholesale June 2016 – August 2018

Food Service Assistant

Meticulously followed procedures for safe food preparation, assembly, and presentation
Maintained high standards of customer service through high-volume, fast-paced operations
Trusted with handling over $3,000 currency and credit transactions quickly and accurately each day
Promoted teamwork by continuously going above and beyond to jump in and assist during rush periods
Recognized by management for leadership, outstanding customer service, and dedication

LEADERSHIP

Volunteer for Special Olympics and Pullman Parks & Recreation September 2014 – Present

Worked with 15+ high school students with intellectual disabilities get involved in athletic competition
Volunteer Special Olympic bowling coach for over 25 members of the Palouse community
Volunteer volleyball coach for over 20 elementary school students, age second through fifth grade

Member of Alpha Phi Sorority Chapter – Washington State University August 2015 – May 2019

Helped developed skills in problem solving, leadership, public speaking, marketing, team building, and organizational communication
Helped recruit two new pledge classes of over 60 new members each
Voted by members as the Most Supportive Sister from 2017-2018

Vice President of Campus Affairs – Alpha Phi Sorority November 2016 – December 2017

Planed and organized all philanthropy events held by WSU Alpha Phi, raising over $7,000 for our foundation
Set up group community service events for all 184 members, such as quarterly blood drives, Earth Day Spring Stream Clean Ups, and Adopt-A-Block groups
Oversaw completion of 10 hours of service from all 184 members

Director of Community Service – Alpha Phi Sorority December 2017 – November 2018

Responsible for holding all 184 members accountable to complete 10 hours of community service
Created and planed service and volunteer events for all 184 members
Coordinated 4 blood drives held in Alpha Phi, each with over 20 participants